For any orders shipped to an address outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties and any local sales tax charges. These charges vary in each country and are outside of Benjamin Black’s control.
Contact your local customs office for more information on what import duties or sales taxes may be imposed.
Delivery Estimates
Orders shipped outside of New Zealand normally take up to 10 working days.
Benjamin Black makes every effort practical to ensure that delivery timeframes given are accurate. However, the estimated delivery times assume no unforeseen events. By placing an order, you agree not to hold Benjamin Black liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.
Insurance
Please contact your insurance company to have your Benjamin Black jewellery insured before your jewellery leaves Benjamin Black’s premises as your jewellery is not insured by Benjamin Black once it leaves Benjamin Black’s premises. We can organise independent registered valuations on your behalf to assist in ensuring your jewellery is insured for the correct value.
Addressing
If an order/s is found to be incorrectly addressed by Benjamin Black then Benjamin Black will be responsible for the re-delivery, replacement or refunding of the item(s). If the customer is found to have given an incorrect or insufficient address, Benjamin Black will not refund or resend the product. All responsibility and associated costs for correcting delivery will be borne by you.
Returns Policy
1. Returns on stock jewellery i.e. directly purchased from the Benjamin Black store (excluding custom made jewellery):
If you are not satisfied with the items you have ordered, please email us and let us know the reasons for your dissatisfaction. If you return your order to us within ten days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund or exchange the goods for other items.
Please Note:
We will only accept goods returned with prior notification within ten days of receipt through correspondence with our sales team.
All returned goods must be sent to Benjamin Black Goldsmiths premises.
The original invoice/receipt must accompany the returned item.
We can only accept items returned if they are within the original packaging.
Courier/airmail and/or credit card charges will not be refunded.
We strongly advise all customers to check goods thoroughly upon delivery.
2. Returns on custom made jewellery i.e. jewellery made to individual order:
If you are not satisfied with the items you have ordered, please email us and let us know the reasons for your dissatisfaction.
Due to the individual needs of each client, and personalisation that goes into the creation of a custom made piece, we cannot guarantee a full refund on a custom made product. However, we will work with you to try and arrive at an amicable solution in accordance with our terms and conditions and New Zealand Law.
Receiving a refund
Once your order has been returned to us within the above stated time frame, and if agreed to by Benjamin Black, we will begin to process your refund request. Each item will undergo a quality control check and once verified, your refund will be processed in the original payment format as your purchase was made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser’s bank account, including GST where applicable. Please note that your bank institution may require additional days to process and post the transaction to your account once they have received the information from Benjamin Black.
Further, only items which Benjamin Black can confirm as new and unused will be eligible for a refund or exchange, so that they have reached our returns department within the time frame outlined above, unless otherwise arranged with and agreed to by Benjamin Black. If we receive your returned goods in a condition which we consider is not fit for exchange or refund we shall get in touch with you. Benjamin Black reserves the right to refuse a refund for any item sent back in a condition where the item has been used or damaged.
Limitation
Benjamin Black’s liability for any loss or damage of any kind arising from the supply of goods or services is limited to the price paid for the goods or services. You shall indemnify Benjamin Black against all claims and losses of any kind whatsoever that has any correlation to the supply of or provision of any goods or services.
New Zealand law
All goods or services supplied or sold by Benjamin Black, are subject to the laws of New Zealand. The laws of any other country shall not apply between you and Benjamin Black.
